Return & Refund Policy
Return & Refund Policy
Last updated: August 14, 2026
Thank you for shopping with Arkrocket (HiFun Audio). We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
1. Return Window
You have 30 calendar days from the date of delivery to return an item for a refund or exchange. After 30 days, we unfortunately cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- All accessories, manuals, and included items must be included
- A proof of purchase or order confirmation is required
Items that do not meet these conditions may be subject to a restocking fee of up to 15% or may be denied return entirely.
3. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Items marked as final sale or clearance
- Custom or personalized orders
4. Return Shipping Costs
- For returns due to customer preference (wrong color, changed mind, etc.): the customer is responsible for all return shipping costs. Original shipping costs are non-refundable.
- For returns due to defective products, shipping damage, or incorrect items sent: Arkrocket will cover return shipping costs. Please contact us first to arrange a prepaid return label.
5. How to Initiate a Return
To start a return, please contact our customer service team at:
- Email: info@hifunaudio.com
- Phone: 470-209-0779
- Business hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Please include your order number and reason for return in your message. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not send your return without an RMA number, as it may not be processed.
6. Refund Processing
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days. The timing of the refund appearing on your statement may vary depending on your credit card company or bank.
7. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item for the same product in a different color or variant, please contact us. Exchanges are subject to product availability. You may be required to pay any price difference.
8. Late or Missing Refunds
If you haven't received a refund yet, please check your bank account or credit card statement again. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@hifunaudio.com.
9. Damaged or Defective Items
If your item arrives damaged or is defective, please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or refund at no additional cost to you.
10. International Returns
International customers are responsible for all return shipping costs, customs duties, and taxes for returns. Please contact us before shipping an international return.
11. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
- Arkrocket (HiFun Audio)
- 2670 N Berkeley Lake Rd NW Suite 12, Duluth, GA 30096
- Email: info@hifunaudio.com
- Phone: 470-209-0779
